Category: Team Makara

Anything that involves Makara employees

Teamwork or: How I learned to stop worrying and love the QC

by Vicky Laker |

You get to the end of a piece of work, you’ve checked it over, run the spell checker, checked it again, checked everything is aligned properly, checked it again, read it aloud to check the grammar, checked it again. You think it’s looking great and perhaps it is ready to share with the client. But as a final check, you send it to a colleague to QC and there it is… all your bullet points have no full stop at the end except one. How many other inconsistencies have crept through? Great start to a bad day, right…?

As you know, our brains are so clever that they will automatically correct errors we have made so we simply do not see them. That’s amazing, isn’t it? Yet we automatically lean towards chastising ourselves for these minor errors even when it is our own incredible minds that override us. What is a perfectionist like me to do?


In my time at Makara, I have learned so much about what it means to work together as a team, and utilise the incredible power of the QC. Within the Client Services Team it is not unusual for us to openly discuss the seemingly simplest of tasks so that we can attack a job from all angles and aim for the smartest outcome. Acknowledging the areas that you struggle with is not a display of weakness, it is a display of strength, and utilising all the skills of the people around you means a swifter and more robust answer to the challenge you are looking at. When writing blog pieces I will always send them over to my friend and colleague Gina Gough. Her interest in writing and editing means she is kind when she reminds me that I have a tendency to use too many hyphens… I openly acknowledge that, whilst I can get ideas down on the page, my strength does not lie in finding the best grammar, structure and phrasing. But it is one of her strengths so it makes sense to embrace her skills and use this incredible resource that I have within my own team. At the end of the day, everyone wins when we combine our collective talents.

I’m not going to lie, I do love a QC job. Maybe it is the inner child in me who once pretended to be a teacher,  taking the register or marking homework with my red and green biros. I confess that when I receive a QC job from one of my colleagues who is renowned for their attention to detail, there is a small and very discreet celebration when I find an error. We all find reassurance in the fact that even the most intelligent and accomplished people can still make a mistake. I often think of the story that a colleague recently shared about a space rocket launch scuppered by a misplaced character in the coding. That doesn’t mean I gloat about it. I couldn’t write any of the medical material my colleagues do, but I can sniff out an errant double space from 100m away. When we acknowledge our own weaknesses, but can still recognise the strengths both in ourselves and others, then we are on the best path to creating something great.

By working with others who constructively critique our work, we in turn learn to pick up better habits, implementing them in our future work. The editing superhero in your team will help you to become a better writer. And, as you will have no doubt noticed, there are no hyphens in this blog… perhaps I am growing as a writer? (Though I fear she may have something to say about my use of ellipses).

Makara Health accelerates growth with new hires, and management and leadership team restructure


Salisbury, 21 March 2022 – UK-based international healthcare communications agency,
Makara Health, continues to strengthen its offering with the creation of new roles, senior hires and promotions to better support the agency’s next phase of growth.

As a result of phenomenal expansion (160% year-on-year growth over the last three years), new Business Unit Director roles have been created to lead and grow the following functions:

  • Dr (Med) Ekta Rohra has been promoted to Business Unit Director, Digital
  • Helen Rodway has been promoted to Business Unit Director, Learning and Development
  • To further support the Learning and Development offering, Kim Bond has been promoted to eLearning Lead
  • Gurjit Chahal has been promoted to Business Unit Director, PR
  • Dr Annlou Pendse has joined the team as Business Unit Director, Medical Education

Annlou joined the team earlier this year, having previously worked at Langland, to bring her medical education expertise to this newly created role. With her strong scientific background, and more than 15 years’ experience in healthcare communications, Annlou has led teams to deliver European and emerging market multi-country communication programmes across a broad range of therapy areas.

As part of the company’s future growth and development strategy, Makara Health has also restructured its leadership team to more clearly define responsibilities:

  • Katie Bright has been promoted to Deputy Managing Director
  • Helen Laurence has been promoted to Executive Director, PR and Medical Education
  • Diana Evans has been promoted to Executive Director, Patient Education and Head of UK Business Operations
  • Dr Shula Sarner has been promoted to Executive Director, Scientific Strategy

“By introducing new management and leadership roles, we have deepened our expertise in our core offerings and bolstered our integrated propositions for clients. Our strategic changes set Makara Health on a path to the future and are important steps towards continuing to attract and retain talent and clients,” said Louise Sharp, Founder and Managing Director, Makara Health.

“It’s great to see Makara Health continue to grow to a team of over 70 while maintaining our commitment to agile working. We have demonstrated we can successfully operate a virtual working model at scale, delivering award-winning work while promoting flexibility and balance for our people. This has allowed us to attract a wide range of talented and experienced individuals, regardless of where they live. Coinciding with this news, we have launched our new logo and brand identity, to reflect the modern, integrated agency we are today.”

Full list of new team members and promotions in the last three months:

  • Annlou Pendse, Business Unit Director, Medical Education
  • Lauren Wildman, Project Manager, Medical Education
  • Claire Paling, Associate Director, PR
  • Beth Gaffey, Project Manager, PR
  • Caroline Nesbitt, Project Director, Learning and Development
  • Chris Williams, Senior Medical Writer
  • Emily Bailey, Senior Medical Writer
  • Charlotte Hill, Medical Writer
  • Victoria Green, Scientific Associate
  • Anamaria Popescu, Digital Front-End Developer
  • Linda Villegas, HR Coordinator

The What If? Dilemma

by Vicky Laker |

It has come to that time of year where I am starting to think about my upcoming appraisal and I, like many others, struggle with the question “What achievements are you most proud of?” For some reason we just aren’t wired to take pride in our own hard work and achievements.

In the Client Services Team, we are constantly striving to improve and streamline the way we work – improving the offering that we can provide to our colleagues and clients. Our work is driven by the question “What If?” What If there is a better way to approach this project? What If there is a piece of software that can complete this job in a quarter of the time? What If there is a process that is more efficient?

At home, the What If question has also crept in – to varying degrees:

I’m out of fresh lime for my G&T, What If I used a slice of orange instead?

What If you really can panic-buy too much tinned soup?

What If my partner doesn’t get any more work this year?

What If one of us gets sick?

Some of these questions are simple – turns out a slice of orange in your G&T is rather lovely. But other questions open up a daunting world of uncertainty and we have all faced an awful lot of that in the past couple of years.

In her book, Daring Greatly, Brené Brown talks about the importance of vulnerability, of stepping out of your comfort zone and stepping into the arena:

Perfect and bulletproof are seductive, but they don’t exist in the human experience. We must walk into the arena… a new relationship, an important meeting, our creative process… with the courage and willingness to engage. Rather than sitting on the sidelines and hurling judgement and advice, we must dare to show up and let ourselves be seen.”

That’s the beauty of the What If question – whilst it requires you to be vulnerable, to step into the arena and embrace the unknown, it is ultimately empowering. You are pushed to ask the more challenging questions of yourself. What If this method is no longer working for us? What If I had the one idea that makes all the difference to a client marketing campaign?  And that is also the beauty of working at a company like Makara. No matter what your career background or your position in the organisation, we are all actively encouraged every day, to step into the arena – everybody has a valid contribution, everyone has a valid viewpoint.

As a result, last year, I pledged myself to step into the arena more often. If someone sent a call out for ideas, I would respond with at least one contribution. When the request went out for a blog piece, I said yes. And I have continued to push for solutions for problems we thought were unsolvable – always asking the question What If? What if there is another way? What If we just aren’t asking the right questions yet?

When my annual review came around last year, Makara Health asked me What If you were the Client Services Team Manager? The offer was overwhelmingly flattering but also incredibly daunting. But here I am, nearly one year on, out of the comfort zone and firmly planted in the arena.

Why I’ve grown a tash and taken part in Movember as a Mo Bro

It has been a pleasure to take part in Movember this year with Makara and my fellow “Mo Bros”. Raising awareness and funds by growing a moustache for a variety of fantastic causes really hit close to home. In particular the mental health aspect, as we all know us guys are not always the best at speaking out. I’ve been guilty in the past of bottling everything up, so I can vouch for that!

It has generally been improving over the years, but there is still such a stigma around mental health, especially among men. It can be a real barrier to seeking treatment, help or advice. Men may feel pressured to conform to the ‘Macho’ ideal. There is an obvious fear that mental health problems are a sign of weakness which generally stops men from opening up and speaking to others.

However I think we are starting to make progress, particularly with the younger generation. They tend to be far more open to the idea of reaching out and seeking help in times of distress, without the fear of tarnishing their masculinity, but it still remains an issue. In England, around one in eight men has a common mental health problem and three times as many men as women die by suicide.

Mental health has a heightened importance in my eyes, due to the last couple of years. A global pandemic is not easy for anyone, our lives have had to dramatically change, people have been isolated from loved ones and I know friends and family that have been directly impacted by the virus. We are not the best at talking at the best of times and taking away access to loved ones is a recipe for anguish.

But…if we can get more guys talking, and raise awareness and funds by growing a moustache, it seems like a very small price to pay for growing a bit of facial hair! It is definitely not my normal look, but it has been growing on me…

Growing a tash for Movember is  a great way to support a commendable cause. Mental health is a huge issue amongst men which is likely to be more prevalent due to the pandemic. In my view the more we can encourage others to speak up or to reach out, the better.

What’s not to like about Movember? Spreading the word, raising money, all whilst looking great…well…debatably!

Makara expands women’s health portfolio with new client wins


Salisbury, 11 August 2021 – UK-based international healthcare communications agency, Makara Health, has won new clients to bolster its women’s health portfolio.

The new wins include the osteoporosis and contraception portfolio for Theramex, a specialist women’s health company.

Andrew Bradley, Head of Communications, Theramex, said “Makara Health impressed us with their strategic thinking, passion and deep understanding of women’s health. Its great to be collaborating with senior healthcare consultants and we look forward to a long-term partnership.”

Outside of women’s health, Makara Health has won the UK PR and communications business for Lupin Healthcare in asthma and COPD.

Makara Health’s team continues to grow with 12 new hires including Francesca Kolbe who joins as a Scientific Director providing strategic and scientific input into publications, medical affairs and commercial programmes at Makara Health.

Other additions includes Donna Gregory, who joins as an Associate Director from dna Communications. Donna brings a breadth of experience having worked in central government and the voluntary sector before moving to agency-side.

Founder and Managing Director, Louise Sharp said, “It’s great to see Makara Health going from strength to strength with new client wins and the expansion of our talented team to support this. As a woman-owned business with a majority female senior team, it is particularly gratifying to gain more work in women’s health – an important and often overlooked area.”

Full list of new team members

Account team:

  • Francesca Kolbe has a background in cardiovascular research and 17 years’ healthcare communications experience.
  • Donna Gregory joins as an Associate Director from dna Communications. Before moving agency-side, Donna headed up communications for a national charity and was part of the media centre team at the Department of Health.
  • Eva McCartney joins as an Account Director who brings 20 years’ experience in the international pharmaceutical industry, leading traditional and digital marketing campaigns and cross-functional, multi-national teams.
  • Georgina Wardell is a Project Director who has over 12 years experience working in pharmaceutical, digital, and healthcare agencies including earthware and Roche.

Scientific, creative and client services teams:

  • Harriet Bell joins as Senior Medical Writer
  • Claire Beeby joins the team as a Senior Medical Writer
  • Sarah Burrows joins as a Senior Medical Writer
  • Georgia McGlasson as a Scientific Associate
  • Yarden Cohen Jones as a Scientific Associate
  • Craig Lowe joins as a Creative Services Manager
  • Christina Burgess joins as a Senior Designer
  • Lauren Wildman joins as a Project Coordinator
  • Julie Case joins as an Accounts Assistant
  • Sarah Lyles joins as a HR Manager


About Makara Health

Makara Health is an international healthcare communications agency delivering innovative, creative and inspiring engagement solutions that change minds and behaviour.

Curious by nature, we constantly ask ‘What if…?’ to explore possibilities that might otherwise be missed and create the right environment for belief-led behaviour change.

Thanks to the range of specialisms within Makara, we are able to offer our clients bespoke programmes combining brand advertising, medical education, patient engagement, PR and training. We find the right solutions for your brand or challenge then tailor our senior team to your needs, objectives and vision.

Makara is a certified WEConnect International women’s business enterprise. WEConnect International is a global network that connects women-owned businesses to qualified byers around the world.

Want to find out more? Email us at or call +44 (0) 23 81 247 327. For more information visit

Makara bolsters leadership team on back of award wins


Salisbury, 09 February 2021 – UK-based international healthcare communications agency,
Makara Health, has appointed 11 additional people to its rapidly growing team, including Diana Evans who joins the leadership team as Director.

Diana comes with both agency and in-house experience, including her latest role at Napp Pharmaceuticals as Head of Communications. Diana will spearhead Makara’s patient engagement offering.

“Having started my healthcare communications career in agency and then moved to  in-house pharma roles, I’ve seen the challenges on both sides. I chose to join Makara because I know they give their clients unrivalled expertise and creativity in a collaborative way and that’s how they have become a multi-award winning agency. Leading our patient engagement offering is both a privilege and a challenge – effectively communicating with and learning from patients to deliver truly patient centred programmes should be at the core of everything we do,” comments Diana Evans.

“I wanted to deliver top quality, engaging and intelligent communications with like-minded individuals – and that’s what you get from Makara.”

Other additions to the team include Gurjit Chahal, who joins from 3 Monkeys Zeno as an Associate Director, a new digital designer and three further members of the senior writing team, amongst others.

The recruitment drive follows a successful run of award wins at the end of 2020 for Makara, including three PMEA Awards, one of which was Support Agency of the Year, and the PharmaTimes Communications Team of the Year (International Challenge).

“I am so proud of our growing team and excited about what 2021 has in store for Makara,” comments Louise Sharp, Founder and Managing Director of Makara. “Diana’s significant experience within the industry, coupled with her focus on patient engagement, puts us in an even stronger position to support our clients in meeting the evolving needs of patients during this period of rapid change.” 

Full list of new team members:

Account team:

  • Diana Evans, who has held in-house roles at both Napp and GSK, worked in agencies including Ogilvy and Cohn & Wolfe and started her career at a charity The Patients Association.
  • Gurjit Chahal, joins the PR and comms function as Associate Director. She has over 10 years experience and has previously worked at 3 Monkeys Zeno, Clark Health, Red Consultancy and Tonic Life Communications.
  • Johanna Leifland, brings her advertising experience to the agency having worked at Woolley Pau Gyro and DDB Remedy.
  • Kunbi Ayo-Okanlawon joins the medical educational side of the business as Senior Project Manager.
  • Sarah Bundock who joins as Project Manager, bringing a focus on patient engagement.
  • Mary Fraser who joins as Project Manager, supporting Makara’s Learning and Development work.

Digital, creative and scientific services:

  • Peter Davies joins the team as Creative Projects Manager.
  • Coleen Cahill joins as Digital Designer.
  • Jennifer Tasker joins as Senior Medical Writer.
  • Jacqi Pan joins as Senior Medical Writer.
  • Gemma North joins as Scientific Coordinator.
  • Becky Pamplin joins as Senior Copywriter.


About Makara Health

Makara Health is an international healthcare communications agency delivering innovative, creative and inspiring engagement solutions that change minds and behaviour.

Curious by nature, we constantly ask ‘What if…?’ to explore possibilities that might otherwise be missed and create the right environment for belief-led behaviour change.

Thanks to the range of specialisms within Makara, we are able to offer our clients bespoke programmes combining brand advertising, medical education, patient engagement, PR and training. We find the right solutions for your brand or challenge then tailor our senior team to your needs, objectives and vision.

Makara is a certified WEConnect International women’s business enterprise. WEConnect International is a global network that connects women-owned businesses to qualified byers around the world.

Want to find out more? Email us at or call +44 (0) 23 81 247 327. For more information visit

For further information contact:

Chrissie Hartgill +44 (0) 23 81 247 327

The Room Where It Happens – What I’ve learned from bringing my home and work life closer together

by Vicky Laker |

It’s a Thursday afternoon and I am on a Teams call doing some internal training.  The front door opens with a gust of wind and rain. It’s Mr B and the dog returning from the park.  I mute my microphone, so my colleagues won’t hear the sound of man and dog shaking off wet clothing and signal to Mr B to hold the dog up so I can see her belly. She is presented to me like the newborn Simba at the beginning of The Lion King and, as I thought, she is filthy. She needs washing off in the kitchen sink, located directly in the line of sight of my laptop camera. I switch the video feed off as nobody needs to witness this, or the inevitable escape of the dog and the ensuing chase around the house.

Whilst this is small fry compared to the man who was gatecrashed by his kids whilst live on the BBC, the fact remains that we are nearly a year into our intermittent lockdown, and home and work life have become inextricably combined. So how do you keep the balance between the two when living in a small two-up two-down terrace in the middle of Salisbury and your dining table-turned-desk dominates the downstairs living area?

As a senior project co-ordinator within the Makara client services team, I have always worked from our base in Salisbury, unlike many of the account-handling team who are more used to agile working. If anything, I have really enjoyed being able to move seamlessly from home to work and back again.   There’s no forgetting your lunch. No last-minute dash to the office. No realising that you have put on completely inappropriate shoes that you are now going to have to struggle through the day wearing. But how do you put structure back in a day where you may be spending 24/7 in the same set of four rooms? 

I have given myself a schedule, which means having to leave the house every morning before starting work. I have tried to implement some of the office routine into the home space – screen breaks are still important but instead of checking the stationery supplies, I can fill up the bird feeder or put away the remaining bits of last night’s washing up. On my lunchbreak, instead of walking through town, I pass the hour enjoying one of my favourite hobbies – cooking.

Filling the gap created by the hum of the office has been harder. I’m a bit of an introvert, but as much as I like my own company, it is hard for me to work alone.  I miss the chit chat, the spontaneous conversation, the background noise. Some of these gaps are now filled with an early morning coffee with a colleague over Teams, while others are filled with podcasts, or listening to the Hamilton soundtrack… AGAIN (my poor neighbours!).

And sometimes work life bleeds into home life.  But I am a multi-tasker, and it is not unusual for me to be checking my emails whilst simultaneously feeding the dog and warming up for my run. Occasionally I work later than I may have done if I was still in the office but there’s no more getting hangry! I can still have my dinner at 6pm, even if it is being eaten “al desko” whilst Mr B watches the news on the sofa next to me.

Will I miss working from home when this is all over? Yes, a bit. All those funny little pockets of time throughout the day when you are waiting for the kettle to boil or for the microwave to ding have been filled up with small tasks – emptying the bin or putting the laundry away. Incorporating them into the gaps in my workday have meant that they are not there waiting for me when I clock off.  My home life has been enriched by the coexistence of my work life. And in the evening, I can shut down my laptop and segue from desk to sofa in five short steps. However, there will come a time when it will be good to have our living room back – and maybe even eat a meal at our dining table. And it will be good to get back into the office again – I miss laughing so loud the Finance team can hear me in the office next door. Perhaps I’m not so much of an introvert after all.

Makara expands senior team with addition of new Scientific Services and Creative Directors


Salisbury, 25 September 2020 – UK-based international healthcare communications agency,
Makara Health, continues to expand its team with eight new hires as it heads into the last quarter
of 2020:

  • Shula Sarner joins Makara Health from Lucid, where she held the position of Executive Scientific Director. She will be joining the Makara leadership team as Director, Scientific Services, further shaping the company’s scientific offering working with a growing team of expert medical writers. Shula has over 18 years of medical communications experience following a successful career in academic research and biotech. She combines a thorough knowledge of scientific and clinical processes with an understanding of healthcare professional behaviour and strategic insights.  
  • Neil Padgett joins the team as Makara’s new Creative Director. He brings over 20 years of experience in leading multi-award winning creative healthcare campaigns at international levels. He will spearhead Makara’s creative team working alongside another recent hire, Senior Designer Jamie Hickton.
  • Makara has also made new hires across of a range of functions to support it’s ongoing growth:
    • Two new additions to the account-handling team with Laura Carswell as Project Director and Louise Bains as Project Manager
    • Catherine Tighe joins as Senior Medical Writer
    • Lee Barnes joins Makara’s rapidly growing digital team as Junior Digital Developer
    • Gina Gough joins the Client Services team as Project Coordinator 

“2020 has been an exciting year for Makara and we are pleased to expand our team in all areas of the business. The pandemic has undoubtedly brought with it a number of challenges across the industry but the agile working structures and senior team that we already had in place put us in a strong position to tackle these challenges head on and, fortunately, we have seen continued growth throughout this period,” comments Louise Sharp, Founder and Managing Director of Makara Health.

“As an agency focused on delivering excellence in engagement, it has been rewarding to work closely with our clients to evolve approaches to communicating with their customers. Our new hires will ensure we can continue to deliver innovative yet pragmatic solutions for clients as we move into 2021.”

“I’m delighted to be joining Makara during this period of rapid growth, and at such an interesting time for our industry,” comments Shula on her new position. “Having had a chance to see some of the innovations Makara has spearheaded and the support it has provided to its clients, and ultimately to patients, in adapting to the unique challenges we’ve all faced, I’m really excited to get to work together with the talented team in continuing to shape the future of engagement.”

Makara takes on new staff to support team and clients as business continues to grow


Salisbury, 19 May 2020 – UK-based international healthcare communications agency, 
Makara Health, has continued to grow its team with six new hires:  

  • Martin Cannings is the latest addition to the expanding digital team, joining as Senior Digital Developer. He brings 11 years of experience as a developer in health communications, having worked at FCB Health Europe for the last two years, and Halesway Ltd. prior to that. 
  • Additionally, Makara has brought in three new Account Directors to support the increasing client demand for virtual solutions to enable stakeholder engagement, including:
    • Fiona Downes, who brings 10 years of experience in healthcare communications at Cello Health,
    • Kim Bond, who has delivered communications solutions for NHS organisations and professional bodies, amongst others, and
    • Alex Adnitt, who has a strong background in healthcare advertising and medical communications following roles at Interactive Pharma Solutions, Roundhouse Healthad and McCann Torre Lazur. 
  • To support the wider team, Rebecca Pratley joins as HR Manager, with over 17 years of experience in similar roles. Her initial focus will be on employee engagement and wellbeing given the challenging external environment. 
  • The final addition is Sam Carter who joins as Finance Manager. Sam brings with him significant experience in finance services from outside the industry. 

“Whilst it’s been a strange time for all of us, I’m very encouraged by the rate at which Makara continues to grow in all areas of the business,” commented Louise Sharp, Owner and Managing Director of Makara Health.

“We are committed to providing a seamless service to new and existing clients in the current climate, as well as supporting our people through what may be an unsettling time for some. Our agile model has enabled us to navigate the current challenges and we look forward to evolving with the needs of our clients in the months ahead.”  

Business as usual while working from home: Tips for embracing agile working

by Louise Sharp |

As coronavirus dominates the news, and governments make decisions about protecting our health and wellbeing, many companies are imposing travel bans and recommending a work from home policy.

Agile working models are becoming increasingly popular and, amidst this current health situation, I have been reflecting on the pros and cons of working from home and the journey that we have been on at @MakaraHealth, where we have been employing a largely remote-working set-up from the start.

It’s all about mindset

Having had many conversations over the years about agile working, my honest reflection is that it is quite simply down to mindset. If you want it to work, you can make it work. I feel just as connected to my talented team at Makara when I am working remotely, as when I am with them face-to-face. Here are my learnings from employing an agile working model:

1.Trust and empower people

Just because you can’t see your colleagues, co-workers or boss, does not mean you or they aren’t working! Presenteeism is hopefully becoming a thing of the past but, as working from home becomes more prevalent, we need to really think about our tone of voice when we talk about it. All too often ‘oh yes, they are working from home’ is delivered dismissively as if that person is less committed as a result of location. A culture of trust and empowerment is key to making the most of the benefits of working from home.

2. Stay connected and turn your video link on

You can be just as present while working remotely if you stay connected. Simply dialling into Zoom or WebEx meetings with your video link live so people can see you creates the next best thing to a face-to-face in-office meeting.

3. Make an effort

When working from home, you might not have that conversation in the corridor or at the coffee station but, with a little effort, structure and planning, you can have even more productive meetings. Set agendas, put shorter meetings into the diary (try 15 mins rather than 30), make the most of the amazing technology we all have access to. Agree how working from home will work best for your team and make an effort to stay in touch. For many, having the social interaction is a key part of their daily routine, so make it happen.

4. Take regular breaks

Without the distraction of an office environment, productivity can often be higher. However, taking regular breaks is just as important. It’s easy just to stay at your computer all day when you are working from home so try setting yourself reminders in your diary to take short breaks. If possible, get out at lunchtime, or work from different rooms in the house for a change of scenery. Finally, message or call co-workers to ensure you strike a balance – we’ve found that Slack helps us feel more connected as a team and it allows for the more informal catch ups we might otherwise miss.

5. Enjoy it!

Above all else, enjoy it. Working from home saves the commute and adds back precious time into your day.

#agileworking #healthcarecomms #workfromhome #businessasusual #agilethinking #coronavirus